Thank you for shopping at Wave Apparel. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where a refund or exchange is necessary. This Refund Policy outlines our guidelines and procedures for processing refunds and returns. By making a purchase from Wave Apparel, you agree to the terms and conditions outlined in this policy.
Eligibility for Refunds:
To be eligible for a refund or exchange, the following conditions must be met:
- The item(s) must be returned within [number of days] days of purchase.
- The item(s) must be unused, in their original condition, and with the original tags and packaging.
- The item(s) must not be customized or personalized.
Please note that certain products, such as underwear or items marked as final sale, may not be eligible for returns or refunds due to hygiene or clearance reasons. This will be clearly stated on the product page.
Returns Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team within [number of days] days of receiving your order to request a return or exchange. You can reach us at [insert contact information].
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return or exchange.
- Our customer service team will provide you with further instructions, including the return address and any additional documentation required.
- Pack the item(s) securely in the original packaging or a suitable alternative. Include a copy of the original invoice or order confirmation.
- Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Refund Process:
Once we receive and inspect the returned item(s), we will notify you of the status of your refund or exchange request. The following options are available:
- Refund: If eligible, a refund will be issued to your original method of payment within [number of days] days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
- Exchange: If you requested an exchange, we will ship the replacement item(s) to you once the returned item(s) are received and processed.
Non-Refundable Items:
The following items are generally non-refundable:
- Customized or personalized items that have been specially made or altered to your specifications.
- Clearance or final sale items.
- Gift cards or vouchers.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
Contact Us:
If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at [insert contact information]. We are here to assist you and ensure your satisfaction.
By making a purchase from Custom Wave Apparel, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.