Thank you for shopping at Wave Apparel. We want you to be completely satisfied with your purchase. In the event that you need to return an item, this Return Policy outlines our guidelines and procedures to ensure a smooth return process. By making a purchase from Wave Apparel, you agree to the terms and conditions outlined in this policy.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item(s) must be returned within [number of days] days of purchase.
- The item(s) must be unused, in their original condition, and with the original tags and packaging.
- The item(s) must not be customized or personalized.
Returns Process:
To initiate a return, please follow these steps:
- Contact our customer service team within [number of days] days of receiving your order to request a return. You can reach us at [insert contact information].
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with further instructions, including the return address and any additional documentation required.
- Pack the item(s) securely in the original packaging or a suitable alternative. Include a copy of the original invoice or order confirmation.
- Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Returns Process:
To initiate a return, please follow these steps:
- Contact our customer service team within [number of days] days of receiving your order to request a return. You can reach us at [insert contact information].
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with further instructions, including the return address and any additional documentation required.
- Pack the item(s) securely in the original packaging or a suitable alternative. Include a copy of the original invoice or order confirmation.
- Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Once we receive and inspect the returned item(s), we will notify you of the status of your return. The following options are available:
- Refund: If eligible, a refund will be issued to your original method of payment within 6 days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
- Store Credit: If you prefer, we can issue a store credit that can be used towards future purchases on our website. The store credit will be emailed to you once the return is processed.
Non-Returnable Items:
The following items are generally non-returnable:
- Customized or personalized items that have been specially made or altered to your specifications.
- Clearance or final sale items.
- Gift cards or vouchers.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement, exchange, or issuing a refund.
Changes to the Return Policy:
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return procedures.
Contact Us:
If you have any questions or concerns regarding our Return Policy, please contact our customer service team at [insert contact information]. We are here to assist you and ensure your satisfaction.
By making a purchase from Wave Apparel, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.